** Terms and Conditions for  Exchange/ Return:**

1. **Product Exchange/Return Policy:**

• Exchange or return is applicable in cases where the customer has received a damaged or incorrect product.
• Exchange is also applicable in case of wanting to exchange the apparel size or wanting to change your product with another product of equivalent value.

2. **Notification Deadline:**

• Customers must notify FandomZone via email for return/refund within 7 days of receiving the product.

3. **Refund Conditions:**
-

• Refund Initiation:

• Refunds will be processed after the returned product has been received by FandomZone and undergone investigation.

• Investigation Procedure:

• Upon receiving the returned product, FandomZone will conduct a thorough investigation to verify the reason for return, including inspecting the product for damage or discrepancies.

• Verification of Eligibility:

• The product will be assessed to ensure it meets the eligibility criteria for refund, including unused condition, original packaging, and adherence to return policy guidelines.

• Quality Check:

• A quality check will be performed to ascertain the product's condition and confirm any reported damages or discrepancies.

• Refund Initiation:

• Once the investigation is complete and the product is deemed eligible for a refund, FandomZone will initiate the refund process.

• Refund Timing:

• Refunds will be credited to the customer's account or FandomZone wallet within 3-5 days of completing the investigation and verifying eligibility.
• Communication of Refund Status:
• Customers will be notified via email regarding the status of their refund once the investigation is concluded and the refund is initiated.

• Deduction Policy:

• Delivery charges, including return charges, will be deducted from the refund amount, even if the customer availed free delivery criteria for the initial purchase.

• Free Delivery Criteria:

• Customers who qualify for free delivery based on specific criteria will still have delivery charges deducted from the refund amount in case of returns or cancellations.

• Reason for Deduction:

• The deduction of delivery charges aims to cover the shipping expenses incurred by FandomZone for the initial delivery and return of the product.

• Transparency in Deduction:

• The deducted amount for delivery charges will be clearly communicated to the customer along with the refund details to ensure transparency in the refund process.

• Adjustment for Free Delivery:

• Customers who availed free delivery for the initial purchase will have the equivalent delivery charges deducted from the refund amount, reflecting the actual shipping costs incurred by FandomZone.

• Refund Calculation:

• The refund amount will be calculated based on the product price minus any applicable deductions, including delivery charges, return charges, or other fees as per the terms and conditions((-

4. **Return Requirements:**

• All returns must be in unused condition with original tags and packaging intact.
• Collectible items, such as figurines, once opened, cannot be returned or replaced as the box is considered part of the product.

5. **Order Cancellation:**

• Refund initiation varies based on the cancellation timing:
• Before shipment: Refund initiated in 1-2 days.
• After shipment: Refund initiated upon the product's return to FandomZone..

6. **Damaged or Incorrect Products:**
- Customers have the option to exchange the goods for an alternative of equal value or receive a full refund credited to the FandomZone wallet or bank account.

7. **Procedure for Return/Replacement:**
- Customers must ensure their order/product is eligible for return/replacement.
- Email fandomzonecare@shopmunasib.com with the subject "(Order number)_returns" within 7 days of product receipt, specifying the reason and desired action.
- Await email confirmation from FandomZone before shipping the product back.

8. **Multiple Replacements:**
- Rs. 350 shipping fee applies for each subsequent replacement within the same order.


9. **Packaging and Labeling:**
- Securely pack items to prevent loss or damage during transit and include the order number on the package.

10. **Return/Refund Process Duration:**
- Replacement: Shipped within 3-5 days of product return.
- Refund: Initiated within 3-5 days of product return.
- Please allow 3 to 12 working days for credit/debit card or net banking refunds to reflect in your account; e-wallet refunds should be available within 24 hours.
- Customers are responsible for shipping products back to FandomZone.